Ways to pay

Your home will be fitted with a heat meter (credit/paper bill customers) or a smart meter (pre-pay customers) for paying for your heating and hot water usage.

Credit billing

We offer a number of ways to pay your heating and hot water bill, with online or in person.

Ways to Pay Your Bill

Pre-payment

We offer several ways to top up your smart meter, online, over the phone or in person.

Ways to Top Up your Smart Meter

Register my insite account

Whether you're a credit billed or pay-as-you-go customer, click below to create an online account to view your latest balance, make a payment, and view your latest statements. 

Set-up my insite

Make a payment

There are a number of ways to pay for your heating and hot water. Find all the information you need to manage your bills here. 

View payment methods

How to reduce your heating bills

Tips on how to save money on your heating and hot water.

Find out more

What is a heat network?

Find out how the heating and hot water for your home is supplied.

Find out more

How to make payments

Why hasn’t my top-up appeared? (PAYG only)

Why isn't my payment showing on my bill? (credit billing only)

Can I set up a Direct Debit on my pay-as-you-go meter? (PAYG only)

How do I apply for a refund?

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Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.

Insite Energy Ltd is a company registered in England and Wales. Registered number: 07073730. Registered office: Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD.