We are a national metering & billing agent, working with heat providers and property owners who have heat networks installed in their buildings.
We currently provide smart metering, billing, payment, and maintenance services to more than 230 buildings and 28,000 homes in the UK.
We want you and your residents to experience first-class customer service and support.
For over 10 years, Insite Energy has provided heat network services to developers, housing associations and local authorities, managing agents, and build-to-rent operators.
We work with our clients, whether it’s a brand-new site or a retrofit scheme, from installation right through to the occupation of properties, offering end-to-end metering, billing, and maintenance solutions.
To find out more about our different services and metering and billing solutions take a look at the menu above or links below.
There are plenty of things you as a housing provider or property manager need to take care of. Dealing with resident queries and complaints should not be one of them.
Our award-winning customer services team will help you with this. From our customer service agents who don't work off scripts and truly try to understand your residents’ needs to the longest opening hours in the industry, it’s clear why Insite has an ‘Excellent’ rating on Trustpilot.
And should your resident not want to speak to us over the phone, we have a range of self-serve solutions available, including our online customer portal, my insite, and our scheme-specific microsites.
Established in 2009, Insite Energy has evolved to be one of the leading metering, billing, and payment providers for heat networks in the UK.
From Director to Call Centre Advisor, the Insite Energy team has extensive knowledge and experience and are dedicated to providing excellent customer support and service.
Heat networks, also known as communal and district heating schemes, are a lower carbon way to heat buildings. Instead of homes being heated by individual gas boilers, for heat networks there is one central energy source providing heating and hot water to each property via a network of insulated pipes. These systems aren’t just used for heat and hot water but can also incorporate a centralised source of chilled water which is distributed to provide cooling.
